Job Description

As a Senior Homeowner Liability Claims Adjuster, you will Investigate and maintain highly complex homeowner claims. You will determine liability, secure information, reviews coverages, arrange appraisals, and settle claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. Will specialize in homeowner liability, structural property damage claims with the opportunity to expand into commercial liability claims. You will report to a Senior Manager, Adjusting Services. In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. Candidates must reside near: Madison, WI; Boston, MA; Minneapolis, MN; Denver, CO; Phoenix, AZ; Keene, NH; St. Joseph, MO; Atlanta, GA. Primary Accountabilities: Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis. Handles Third-Party Structural Property Damage Liability claims under multiple policy types and numerous endorsements. Responds to customer inquiries, makes appropriate decisions, and closes file as needed. Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Makes independent decisions and self-supervises most files and recognizes when assistance is needed. Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. Serves as a mentor and subject matter expert for less experienced adjusters. May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience. Specialized Knowledge & Skills Requirements: Demonstrated experience providing customer-driven solutions, support or service. Demonstrated experience handling Third-Party, multi-line, and Property Damage Liability claims. Demonstrated experience handling simple to moderately complex. Extensive knowledge and understanding of policies and endorsements. Extensive knowledge of each phase of the claim handling process. 5+ years of experience handling liability claims preferred. Licenses: Obtain state specific property casualty claims licensing as required. Travel Requirements: Up to 10%. Physical Requirements: Work that primarily involves sitting/standing. Benefits include comprehensive medical, dental, vision and wellbeing benefits, competitive 401(k), pension plan, annual incentive, paid holidays, paid time off, student loan repayment program, and paid-family leave. Equal opportunity employer policy applies.

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