Job Description

Job Purpose: The HR Generalist will provide business partner support to assigned client groups located globally. The role is based out of our corporate headquarters in Durham, NC. This position requires the ability to communicate professionally with people at all levels of the organization. The successful candidate must be a self-starter, who is collaborative and influential while exercising sound judgment and solid decision-making skills. They should be able to competently recognize when issues require escalation. Because this position has access to confidential data on a daily basis, extreme discretion is required. Main Duties and Responsibilities: Acts as a liaison between the broader HR team and assigned client groups to ensure effective roll out and implementation of strategic HR initiatives, ensuring consistent interpretation and administration of HR programs and company policies/procedures. Works closely with client groups management and employees to improve work relationships, increase productivity, build employee engagement and retention. Provides guidance and support on day to day general employee relations issues escalating more complex issues to senior HR management and/or legal as appropriate. Provides recommendations and support to the leadership team in managing performance, including coaching, counseling, and partnership on performance plan development. Works alongside the HR Associate to support the on-boarding of new hires, including conducting new hire orientation for both local and remote employees. Supports HR project initiatives as assigned. Responsible for coordinating with SME’s in benefits, leave administration and payroll to ensure employees receive proper pay and benefits. Responsible for processing employee life cycle changes, including but not limited to promotion, demotion, title change, salary change, etc. Responsible for supporting employees and managers with the separation process. Collaborates with recruiting, payroll and other HR team members and provides pro-active communication to ensure maximum efficiency in the HR department. Stays abreast of local legislative changes and requirements that impact the groups that the role supports and make recommendations for changes as necessary. Assists in the development of policies and processes. Acts as the main point of contact regarding HR issues for both managers and employees in the regions that this role supports. Qualifications: Bachelor’s degree in Human Resources or a related field. 5 plus years of HR Generalist/Business Partner experience with demonstrated experience providing effective business partner support to both local and global based assigned client groups. HR certification a plus (PHR, SPHR etc.). Knowledge of human resources and labor laws. Experience with ADP HRIS system is a plus. Strong skill set in Microsoft products, particularly Outlook and Excel. Must possess a strong work ethic and ability to adapt communication style to different audience members. Strong business acumen with ability to integrate HR and business strategies. Ability to develop recommendations and solutions that meet the needs of employees as well as the company. Effective internal consulting, collaboration and influencing skills sets required. Ability to work independently and within a team in a fast-paced and high-volume environment. Employee Type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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