Help Desk Technician I & II Job at Southwest Search, Dallas, TX

SEwwSjN3T1UwbkVpYmpSV3JrZFJPNndmU3c9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work,

Similar Jobs

Rock Springs Police Department

Police Officer Job at Rock Springs Police Department

 ...or advancing your career in law enforcement? The Rock Springs Police Department in Rock Springs, Wyoming, is currently hiring police...  .... We offer excellent benefits to include a 20-year retirement program, with your contribution paid for by the City of Rock Springs... 

Intermountain Health

Technologist, Quality - 3rd Shift Job at Intermountain Health

 ...hours)Shift differentials given for weekends, evenings, and nights Who We Are: Lutheran Hospital is a community-based, acute-care...  ...Clear Crossing in Wheat Ridge opened its doors on August 3rd. Construction on the six-story replacement hospital started in 2021 and... 

TIPA

Sales Manager, NA Job at TIPA

 ...preferred location for this role is East Coast, USA. Job description and overview Education and experience required: ~ University degree in a relevant field (MBA highly preferred)~7+ years of progressive experience in commercial packaging (flexibles preferred)... 

Progeny HR Solutions LLC

ULTRASOUND TECH - DAYS Job at Progeny HR Solutions LLC

 ...JOB RESPONSIBILITIES- Ultrasound Technologist ULTRA TECH Full-Time Ultrasound Technologist candidates will have the following job responsibilities: Under the general direction of a physician and the department supervisor, the Sonographer,... 

Shady Acres Pet Ranch

Dog Handler Job at Shady Acres Pet Ranch

 ...Important Note! It is REQUIRED that the candidate have prior pet care experience and can demonstrate a clear understanding of managing dogs in daycare settings alongother needed skill sets to be successful. You must have experience managing groups of 20+ dogs in a...