Job Description

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit  .

Responsibilities

The Computer Operator I will serve as a primary representative of IGT to internal and external customers through our Tier One Contact Center. This team provides a 24x7x365 presence within our Network Operations Center responsible for all system activity on a high volume of games, systems and infrastructure across North America and around the world. The Computer Operator I is responsible for monitoring and reporting on Wide Area Progressive system and game level issues. They must follow jurisdictionally and internally established controls, processes, and triage steps to remediate any issue that may occur on the system. The Operator I must be available to work on site.

 
• implement front end Primary Jackpot duties
• address, triage, and escalate other casino systems issues
• perform follow up responsibilities with Field Services
• aid team members with other duties as needed
• communicates effectively and professionally with internal and external customers

Qualifications

• high school diploma or equivalent
• must be 21+ years of age
• ability to obtain gaming card/licenses
• familiarity with Microsoft Office Suites
• High school diploma or equivalent required; additional technical certifications preferred
• Proven experience as a computer operator or in a similar role
• Strong knowledge of computer systems, hardware, and software
• Proficient in data entry and basic computer troubleshooting
• Excellent problem-solving skills and attention to detail
• Ability to work independently and follow instructions accurately
• Strong organizational and time management skills
• Must be available to work on site and occasionally remotely

 
PREFERRED QUALIFICATIONS

• experience with Service Desk, call center, or customer service positions
• ability to type 35 WPM
• experience with SAP, Salesforce, Adobe, DocuSign and/or ACD systems
• communicates effectively and professionally with internal and external customers
• bilingual in English/Spanish

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-KG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $33,200 - $45,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .

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